A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions
Difficult patient interactions are often the biggest stressors for healthcare professionals, yet the responsibility of many clinical jobs makes these encounters unavoidable. Without training and skills, many professionals either surrender to the aggressor or find it difficult to communicate their point of view for fear of escalating conflict.
Mastering Difficult Interactions with Patients is a practical skills development workshop designed to give healthcare professionals competence in effectively handling difficult patient interactions.
This workshop explores the causes of difficult interactions and the specific challenges faced by clinicians. It teaches how to look past words and emotion to understand patients’ motivations and meaning.
Difficult interactions will never be totally stress-free, and the workshop examines ‘survival’ techniques to reduce stress and ensure ongoing improvement.
A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions.
This item has original tags and shows no visible signs of wear.
These shoes were purchased to wear with my wedding dress, but we way to high for me to be comfortable in. They were purchased online. I tried them on twice in the house, but that is all. They are in original box and come with two repacement heel tips.
Ultra High 4 +
Tue 9/4/18 - Sat 9/8/18 (4-8 days)
This item is Final Sale and may not be returned. We recommend taking a good look at all item details before ordering.
Final Sale items purchased in the U.S. are eligible for a full refund if the listing is misrepresented.
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